Nicole brings over a decade of customer service expertise to her role as a Customer Experience Specialist at our company. With a profound understanding of customer needs, Nicole excels in resolving issues, building lasting relationships, and ensuring that each customer enjoys a positive experience. 

Nicole’s customer service journey began at age 16 when she managed a children’s party venue. Her ability to ensure exceptional service was further honed in the beauty industry, where she worked as both a manager and receptionist before joining our team. Her background has instilled a deep commitment to understanding and enhancing the customer’s journey at every touchpoint. 

A proud alumna of the College of Staten Island, Nicole holds a bachelor’s degree in psychology, which enriches her interactions with customers by providing her with insights into human behavior and needs. Nicole’s unique combination of psychological insight and extensive customer service expertise is vital to our team and enriches every customer interaction she manages. At MBS, Nicole is dedicated to making every client interaction count, continuously striving to enhance our standards of service and client satisfaction.